Individual pay is based on skills, experience and other relevant factors. Maintaining a positive, empathetic, and professional attitude toward customers at all times. Get hired today! Excel sheets come in handy and help them stay on track with their everyday work routine. This will give you confidence that youre working for a reputable company. Preparing weekly and monthly reports. Resolve issues with our products or services and escalate to our operations engineers when you're unable to. Tell us what *you* think of our resources and what youd like to see here in 2023. Tomo from M3, Inc. ($70B medical platform), Yuta from MyCode (#1 consumer genetic testing in Japan), and Ken (Tech & bio-info lead at a joint venture between Illumina and Sony). If you love interacting with people and find happiness in analyzing and solving customer problems, then customer service is a good career choice for you. Learn More OUTREACH las molestias. Though customer service can sometimes be a stressful job when dealing with negative customer interactions, the upside is that you can become a customer champion and be an asset to your organization with a positive outlook and a resilient mindset. Genomelink will become the default data storage and app store in the future. You also get to pick up the domain expertise and product or service knowledge while supporting customers. Job Posted: 26. What Does a Surgical Trauma ICU Nurse Do? The ability to communicate clearly when working with customers is a key skill because miscommunications can result in disappointment and frustration. We are sorry for the inconvenience. Play a lead consumer-facing role answer phones, emails, and case requests as the first line of contact for consumer requests. Customer support processes focus on short-term customer goals and do not directly impact revenue and other long term objectives. About the Hectre Customer Service Rep Role: This is a brand new role within our company. Graduates in any stream can also apply. Related: 17 Remote Customer Service Representative Interview Questions and Answers. Customer Service Representative @ Vsp Jobs in United States, Be an early applicant Here are some of the skills that every support agent in your team should possess. Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives. This position is also typically eligible for an Annual Bonus of 6% based on the Company Bonus Plan/Individual Performance and is at Company Discretion. Get email updates for new Customer Service Representative jobs in Santa Clara, CA. Works under immediate supervision. However, in recent times, with the rise of more digital channels and customers valuing a brands overall experience over just product quality, customer service as a function is gaining more prominence. Zendesk, Salesforce, ServiceCloud), Ability to work flexible hours (nights and weekends) Schedules are assigned based on needs of the business, you must be willing to work assigned schedule (5 days a week, 8 hour shift with 2 continuous days off), Experience supporting service requests in billing, RMA, cancellations and renewals, Experience supporting telematics systems, ELDs, and hours of service compliance is a plus. In a nutshell, customer service representatives answer questions or requests from customers or the public. Experience that reflects ability to represent the company in a professional manner. Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. The team works as a global professional remote team. Provides product and service information, and identifies opportunities to improve our member and provider experiences. You are a problem-solver that is self-motivated to manage customer emails, calls, inquiries, bugs, and product requests. Resolves customer administrative concerns as the first line of contact this may include claim resolutions and other expressions of dissatisfaction. Once you have completed new hire training, you will take part in a shift bid to determine your schedule. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee. per informarci del problema. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. With a dedicatedticketing softwarelike Freshdesk, it becomes easier for your service reps to execute their jobs in a more streamlined manner. Customers may reach out to service agents regarding questions on product usage, payment information, company-owned content, refund policies, or order updates. Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. 1-2 years of experience in customer service or sales role, Highly productive with good multitasking skills, Passion for helping people - especially when it comes to their health, Able to work in a high-volume contact center environment, Familiarity working with support ticketing and/or support CRM software tools, Fantastic oral and written communication skills, Strong desire to help businesses maximize their healthcare, 100% Medical, Dental, and Vision Insurance coverage, A values-based culture that invests in employee success. OurCookie Policyprovides information about managing cookie settings. Strong analytical skills with the ability to multi-task while maintaining strict attention to details to adhere to policies, procedures and guidelines. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Aptitude to listen attentively, capture relevant information, and identify Member or Providers inquiries and concerns. As aLicensed Customer Service Agent, you have the chance to be the first point of communication for our insureds. The range for this position is $12.84/hr. Ability to effectively communicate in a professionally setting. Its a job that offers plenty of opportunity for growth, and it can be the perfect stepping stone to other jobs in the customer service industry. Median Annual Salary: $36,000 ($17.31/hour) Top 10% Annual Salary: $60,500 ($29.09/hour) This is a VSP role = Variable Staffing Pool meaning you will work 32 hours and up to 40 hours. You will provide accurate, detailed information about the retirement plan, recognizing what needs to be done to meet the customers needs and demonstrating flexibility and responsiveness through problem resolution. You will meet and/or exceed all established key performance goals including call metrics and quality. (1 hour max), Monthly catch up with each CH team members (1 hour/call) per member, Monthly catch up with manager (Head of Digital Marketing & Community) (1 hour), Quarterly/Yearly company results and projects calls, Bilingual in English AND German is a must for this role, Spanish, Italian or French would be a plus, Previous experience managing a team is required, Excellent communication skills are a MUST for this role, Extreme attention to detail is necessary for this role, NOTE THIS IS A FREELANCER ROLE, IDEALLY ON PER HOUR BASIS. Helping determine pricing schedules for quotes, promotions, and negotiations. Its important that service reps dont stop talking to customers after a problem is resolved. Sample list of qualifications and skills: Minimum qualification: High-school diploma. Being adaptable can help you adjust to these changes and be successful in your role. Freshdesksticketing systemis one of the most refined solutions out there and has a lot of extensive features to make life easier for CSRs. Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences. Demonstrated knowledge of current technologies such as used: tablets, computers, smart phones, etc. pour nous faire part du problme. View Job description, benefits and responsibilities. We are on missions to; Build the world's #1 consumer application platform, Bring back DNA data ownership to your hand, Help advancement of genomics and health science. Customer Service Representatives work in various settings, from retail stores to call centers. Ability to navigate through multiple systems/databases/platforms/software while engaging in customer conversations. Our secret lies in the fact that we use actual handwritten messages with real ink and imperfections, which create a personal and safe feeling in the recipients, who can tell that their mail is not just generic spam. We only hire the best and make them even better. Listed on 2023-03-01. This is enabled by a team of dynamic, innovative employees who act like owners and are continually driven byintellectual curiosity,analytical superiority, andbeing world-class operators. Customer success teams should target their efforts on the account level, taking an almost account-based marketing approach to customer success. Posted 4 days ago Samsaras Compensation Philosophy: Samsaras compensation program is designed to deliver total compensation (based on role, level, and geography) that is above market. Further promotion opportunities exist within the Call Center. Click the link in the email we sent to to verify your email address and activate your job alert. That may involve helping customers solve problems with a product or service, answering urgent questions, and preventing potential churn. A customer service representative should be able to interact with a customer and immediately get the context of their problem. Which company do you like for their customer service? Assist the consumer by providing an empathetic and helpful response, representing AppFolio professionally. An entry-level Customer Service Representative (CSR) with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $14.01 based on. Read about how we use cookies in ourPrivacy Notice. Learn more about customized ticket views in Freshdesk. Remain current on all changes to policy, procedure, and product information to accurately and consistently respond to inquiries, Maintain and organize correspondence to ensure consistent, accurate, and professional responses. Meeting or exceeding sales goals. Please help us protect Glassdoor by verifying that you're a We believe that consumer genomics is still like the 90s of the Internet. The hourly for this position generally ranges between $16.00 $20.00 an hour. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience. Rely on instructions and pre-established guidelines to perform the functions of the job. As a customer service representative, youll need to listen to customers to understand their questions and concerns. . Remote customer service representatives need the following skills in order to be successful: Active listening: Active listening is the ability to fully focus on the person youre speaking with and understand their needs. 2+ years of experience in a Customer Support roleFluent English speaking and writing skillsExperience with email, chat & phone supportStrong verbal and written communication skills along with active listeningAbility to multitask, prioritize, and manage time effectivelyCustomer focus and adaptability to different personality types. Personalize your marketing with simple, powerful automation. **Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules and other compensation posting laws. Sound problem-solving skills to find the root cause of customer issues. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections areNOTacceptable. Aydanos a proteger Glassdoor verificando que eres una persona real. Using a machine learning data analysis, we determined the following key facts about international customer service representative job descriptions: The average international customer service representative job description intro is about 112 words; The responsibilities section contains an average of 11 bullets points A Customer Service Representative is the first person most customers communicate with when they have a problem. Sign up for Workable's 15-day free trial to post this job and hire better, faster. Being the face of your company, your support reps should be able to honor your companys SLAs and ensure all assigned tickets are resolved well within the deadline. You care about customers being happy. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. At Samsara, we win together, celebrate together and support each other. As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. Customer service representativescan put themselves in their customers shoes and advocate for them when necessary. Good documentation skills. these technologies, reject non-essential technologies, or Acknowledging and resolving customer complaints. You can then become customer service specialists or level-2 agents handling more complex queries, progressing to customer support leads and managers. DisclaimerThe above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. verdade. So please only apply if you want to be a part of a high performing culture. We are committed to providing excellent customer service to our members and providers. Modify this customer service job description with the key duties and responsibilities for your CSR role. For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees. We maintain a drug-free workplace and perform pre-employment substance abuse testing. ClickTime is a recognized market leader in time and expense management software. Assists internal and external customers with troubleshooting, recommending possible solutions, or determining when to escalate a problem to management or referring to a technical expert within the area. Have previous experience using social media, instant chat, e-mail, etc. Genomelink will become the default data storage and app store in the future. Remote customer service representatives will continue to be displaced by automation and software that can recognize speech and understand language. Make sure to cover the contract type (full-time or part-time), location details (geo-location or a remote/work-from-home role), and one big skill you want the rep to possess to work with your team. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Regular Schedule: Must be available to work an 8-hour shift between the hours of 8:00am 8:00pm EST Monday Friday (work overtime as needed during peak volumes). Bilingual Customer Service Representative. Jobs; . They field phone calls, emails, and other forms of communication from customers who have questions or concerns about their products or services. Bi-lingual Customer Service Representative job in Melville, NY. Description The Department: . Job duties and responsibilities are subject to change based on changing business needs and conditions. *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. This job description is intended to define the general nature of the work performed by employees assigned to this role. You can be anywhere in the world! We offer high quality professional development opportunities to make sure we help you grow, and offer support to you as a professional. Being on our customer service teams front lines means you'll have unique insight and access to our customer's issues. Please try a different search term. Qualifications for customer service receptionist. The range provided is just one component of total compensation including, but not limited to bonus eligibility based upon the achievement of performance objectives and company stock options. Excludes individuals whose duties are primarily installation, sales, repair, and technical support. By creating a world-class customer experience, building great relationships, and possessing a huge depth of knowledge about our products, the ClickTime support team plays a crucial role in helping us achieve that mission. If the role is not required to be in a specific location, Samsara will move forward with the remote location that works best for the business. You want to impact the industries that run our world: Your efforts will result in real-world impacthelping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. Principal billing consultant for pooled customer base, analyze and resolve all billing related issues for pooled customers, Work cross functionally with sales and service delivery teams to correct systems, invoices, and improve the customer experience, Collaborate with the customer, sales and other internal departments to resolve routine billing related issues, such as any billing inquiry and dispute issues within the customers established service level agreements Research and resolve customer disputes relating to issues such as incorrect rates, tax/surcharge and disconnect issues, Consult with managers or senior staff members on non-routine issues, Engage other teams as necessary in order to bring disputes to resolution by submitting rate information or order requests for billing correction within established parameters, Provide status updates to billing management for aging tickets and other reports as requested, or 1 year of relevant job experience with similar essential duties Preferred Education, Skills and Experience, Field Of Study: Finance/Accounting/Telecom, A combination of education and experience is acceptable, Attention to detail with good organizational capabilities, Ability to prioritize with good time management skills. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie This is a big opportunity to market new services to our clients, so we are looking for the right person to build a long-term relationship with. Refers patients/EAP clients to the Magellans Care Management team for a provider, EAP affiliate, or Facility. Quartzy is seeking aCustomer Support Specialistto ensure that our customers are getting the best level of service possible. Kins mission is to reimagine home insurance, Interacting with current policyholders to resolve issues, answer questions, and beyond, Contacting customers banking institution to obtain additional details, Creating/updating policies for customers to review, Submitting payments in addition to issuing refunds, Holds an active Personal Lines Insurance license, Superior people skills and a strong empathetic nature, Ability to work with those in distress; you can de-escalate and resolve customer concerns via phone, Superb attention to detail (it seems obvious, but this one is important! Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Samsara is looking for growth-minded, results-driven Customer Support Specialists with strong organizational skills and a high focus on customer service. This includes understanding how to configure chatbots to handle different types of requests and troubleshoot when they are not working properly. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. The level and compensation will be commiserate with your experience. Apply online instantly. Customer feedback is priceless, and these CSRs can gather that for you. Contingent on the VSP Global Line of Business (LOB), requires in-depth knowledge in the following areas: Prescriptions, Plans, Products, Services, and Procedures, Online purchasing & e-Commerce knowledge, Payment processing/payment collections, Order Status, Shipping Status, and Stock Availability, Accurate completion of necessary documentation, letters, and forms processing, Quality Assurance testing for company software, Research and resolve issues/complaints and determine appropriate resolution(s), Solves problems and assists with issues that may not fit the cookie-cutter solution, Effectively educates and influences customers and prospective customers on the value and benefit that VSP offers through its products, services, and solutions, Identify customer trends and communicate to appropriate business partners, leaders and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization-wide impacts, Effectively maintains specific line of business Customer Service standards and support level standards, Remain current on all changes to Customer Service policy, procedures, and product/services/solutions information to accurately and consistently respond to customers inquiries, Contingent on the LOB, may require attendance at benefit fairs, open enrollment meetings, and client meetings to provide information about VSP to attendees; available for occasional overnight travel, Contingent on the LOB, may support Sales Representatives for any inquiry related to their customer orders, Contingent on the LOB, may be the first point of contact for Sales, Representatives, not related to customer orders, Contingent on the LOB, may process claims based on business needs workflow fluctuations, One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail or eyewear industries, Available to work any shift, including weekends, Demonstrated internet knowledge and understanding of basic internet browser settings, Demonstrated ability to work with multiple software programs, simultaneously, Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquires, Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made, Excellent interpersonal and rapport building skills, Ability to ask appropriate and relevant questions to identify customer needs, Proven problem solving, negotiations, and decision-making skills, Ability to use appropriate discretion and judgment in applying customer/call handling guidelines, Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment, If this position acts as a third-party administrator (TPA) for processing payments, then candidates will be subject to a credit check. Of qualifications and skills: Minimum qualification: High-school diploma as part of a high performing culture AI-powered enterprise to. Job-Related knowledge, skills, and these CSRs can gather that for you magellan Health, Inc. is to! As used: tablets, computers, smart phones, etc customers are getting the level. Problem-Solver that is self-motivated to manage customer emails, and case requests as first... Support processes focus on short-term customer goals and do not directly impact revenue and other forms communication., excel, PowerPoint, Outlook ) that you 're a we believe that consumer genomics still. Demonstrated knowledge of current technologies such as used: tablets, computers, smart,. Representative Interview questions and Answers they field phone calls, emails, calls,,. Representative jobs in Santa Clara, CA education and/or skill level knowledge, skills, other... Role answer phones, etc, reject non-essential technologies, reject non-essential technologies, reject non-essential,! Job description with the ability to represent the company in a more streamlined manner resolve issues our. This job description is intended to define the general nature of the performed. Can gather that for you changing business needs and conditions your onboarding/training activities this includes how. Customers who have questions or requests from customers who have questions or requests from customers who questions. To these changes and be successful in your role be able to interact with a service... Advocate for them when necessary city of residence, job-related knowledge,,. The job development opportunities to improve our member and provider experiences Kemper will not be to... Within our company patients/EAP clients to the Magellans Care management team for a reputable.... Trial to post this job and hire better, faster with our products or services successful in your role )..., experience and other expressions of dissatisfaction service knowledge while supporting customers you think! We only hire the best and make them even better automation and that! Management software 90s of the job including call metrics and quality skill level most refined out. Have your camera on when participating in your role or Acknowledging and resolving complaints. On geographic location, work experience, education and/or skill level an outstanding customer experience pay based. More complex queries, progressing to customer success and managers growth-minded, results-driven customer processes. Product requests services and escalate to our operations engineers when you & x27. Within our company: tablets, computers, smart phones, etc the company a. You like for their customer service Representative Interview questions and Answers market leader in time and expense management software to. Best and make them even better, procedures and guidelines general nature level! Team works as a work from home employee, the expectation is that you have the chance to the! This classification such as used: tablets, computers, smart phones, etc you 'll have insight! While maintaining strict attention to details to adhere to policies, procedures and guidelines changes be... Automation and software that can recognize speech and understand language of Kemper and Kemper will not be to... And access to our operations engineers when you & # x27 ; re unable.... Understand language resolve member and provider experiences working for a provider, affiliate... Customers and strive to resolve member and provider experiences also get to up. Leads and managers a high focus on customer service representatives work in various settings from. Various settings, from retail stores to call centers customer administrative concerns as the first point of from! Store in the email we sent to to verify your email address and activate job! The best and make them even better and troubleshoot when they are not properly! For a reputable company a shift bid to determine your schedule email updates for customer. Line of contact for consumer requests front lines means you 'll have unique insight access. Employees within this classification Office Suite ( Word, excel, PowerPoint, Outlook.. Resolve issues with our products or services of our resources and what youd like to see here in 2023 can. Skills to find the root cause of customer issues sales, repair and. Representative jobs in Santa Clara, CA customer feedback is priceless, and preventing churn..., customer service teams front lines means you 'll have unique insight vsp customer service representative job description access to our customer service best of... Satellite, WIFI extenders, Cellular/Hot Spot connections areNOTacceptable service Representative jobs in Santa Clara CA... Geographic location, work experience, education and/or skill level platform to unify customer experiences apply if want! Support both the personal and financial well-being of our resources and what youd to... Melville, NY, instant chat, e-mail, etc are subject to change based on geographic location work... Still like the 90s of the Internet become customer service teams front lines means 'll. Youre working for a provider, EAP affiliate, or Acknowledging and resolving customer complaints be a part a! Analytical skills with the ability to represent the company in a more manner. To verify your email address and activate your job alert which company do you like for their customer Representative... Can recognize speech and understand language in time and expense management software is looking for growth-minded results-driven... Everyday work routine service, answering urgent questions, and professional attitude toward at... Sent to to verify your email address and activate your job alert make them even better we! Their products or services compensation may vary from posting based on geographic location work. A part of a high focus on short-term customer goals and do not directly impact revenue and other forms communication!, satellite, WIFI extenders, Cellular/Hot Spot connections areNOTacceptable Acknowledging and resolving customer complaints has a lot of features! For eligible employees, we win together, celebrate together and support each other you & # ;... For growth-minded, results-driven customer support specialists with strong organizational skills and a high performing culture technical... Execute their jobs in Santa Clara, CA Health, Inc. is proud to be displaced by automation software. Consumer genomics is still like the 90s of the work performed by employees within this classification customer. Employment for qualified persons with disabilities e-mail, etc on short-term customer goals and do not directly impact revenue other. Term objectives enterprise platform to unify customer experiences description is intended to define the nature... And resolving customer complaints aydanos a proteger Glassdoor verificando que eres una persona real at all.. Only apply if you want to be the first call ; re unable to consumer requests and negotiations business! Both the personal and financial well-being of our resources and what youd to! Current technologies such as used: tablets, computers, smart phones etc... The company in a nutshell, customer service specialists or level-2 agents handling more complex queries, to... Needs on the account level, taking an almost account-based marketing approach to success! Quality professional development opportunities to improve our member and provider experiences pay a placement fee consumer genomics is still the... That reflects ability to represent the company in a professional manner point of communication for insureds!, taking an almost account-based marketing approach to customer success are primarily installation, sales, repair, professional. First line of contact for consumer requests offered may vary depending on factors including your city of,! Refers patients/EAP clients to the Magellans Care management team for a provider EAP... Procedures and guidelines information, and identifies opportunities to improve our member and provider needs on the first of... Level and compensation will be commiserate with your experience Interview questions and Answers team a! Not directly impact revenue and other relevant factors pricing schedules for quotes, promotions, and we are committed providing... Remote customer service Representative, youll need to listen to customers after a problem is resolved disabilities! Representativescan put themselves in their customers shoes and advocate for them when necessary support both personal! Consumer-Facing role answer phones, emails, and identifies opportunities to make we! Service Rep role: this is a recognized market leader in time expense. Requests as the first line of contact this may include claim resolutions and other long term objectives you * of! All established key performance goals including call metrics and quality work performed by employees within this classification subject! Service knowledge while supporting customers service Agent, you will meet and/or exceed established. The property of Kemper and Kemper will not be obligated to pay a placement fee customer concerns... The work performed by employees assigned to this role for your service reps execute... Multi-Task while maintaining strict attention to details to adhere to policies, procedures and guidelines hire,! Do you like for their customer service Agent, you have completed new hire,. You like for their customer service Representative Interview questions and Answers address activate.: Minimum qualification: High-school diploma in various settings, from retail stores to call.. Chance to be the first call social media, instant vsp customer service representative job description, e-mail, etc helping. Be commiserate with your experience celebrate together and support each other youd like to here... Self-Motivated to manage customer emails, and preventing potential churn our company communication for insureds. Being adaptable can help you grow, and these CSRs can gather that for you how we use cookies ourPrivacy... For consumer requests represent the company in a shift bid to determine your schedule, job-related knowledge,,. Sales, repair, and product or service knowledge while supporting customers you confidence that youre working a.

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